I don’t know what happened to real customer service. It’s not a bad thing and can actually make situations better than they actually turn out to be now. When I call somewhere I have to press a button for this and a button for that. Sometimes I never reach a real person the entire time I’m on the phone. It’s gotten to the point that it surprises me when a person answers the phone instead of a machine.
A simple “hello” in a friendly tone can take a frustrating situation down a simple notch. It’s the automated responses that can actually escalate them higher than where they started. When I’m upset and I have to press “1” then “3” then “3” again, just to get to a holding pattern; boy does it make my blood start to heat up.
Going through a drive-thru doesn’t even mean you’ll get a hello either. Just a total and a receipt is what comes through the window. I make it a point to stop and ask for a manager when someone actually shows some manners to me. I figure that if I compliment them for doing what they should anyway, maybe the next customer will get better service from their co-workers who saw me give praise.
Where did the though of saying hello and thank you for something, to someone, go away. I think if there were more of these then we might have a little more peace in our life. I still say “yes mam” and “no mam” and still call my neighbors Mr. and Mrs. even though we’ve known each other for over 20 years; it’s just manners.
The younger generation needs to follow these “traditions” of manners. I think they just might surprise themselves with the reaction that comes back at them.