I think I’m having one of those days where you just don’t enjoy what you do. Not writing in my blog, I love that and truly wish I could make a living at it. I mean the job I do in order to pay the bills. It’s by all means better than my last one as the people at my last one were horrible due to being bought out by a larger company, everyone was fighting to keep their jobs. But I just maybe feel like I’m in a rut with what I’m doing. I work from home so I’m on the computer and phone a lot, which is okay. But there’s no real interaction with coworkers except for a once weekly “chat” with a supervisor which with my schedule, it seems to clash so I end up having maybe two a month instead of four.
I love the company that I work for and it’s complete idea and what it does but I don’t like the particular job that I’m doing. When I came on with the company I told everyone what I like and they told me that it shouldn’t be a problem as a lot of people move around. So I wouldn’t be doing what I’m doing that long and should be able to do what I like in no time at all. I currently work the phones and talk to people all day. Don’t get me wrong, I love people and getting to hear the different accents and cultures. But I have always wanted to be non phone and do emails. With emails I would have to chance to do what I love and that is to write.
Sometimes I think it’s because the people on the phones like me so much with how I treat them, that they don’t want to move me. Other times I think it’s because I don’t get the fast times and push as many calls through as the younger employees do. I don’t treat customers like a number or hurding cattle. To me, everyone is the person that they are and I treat them like that. I listen and I respond to what I’m told, just as I would expect to be treated over the phone. I’m constantly told by customers of how rude the last person was or that they didn’t take care of what they needed to do. But it’s these same people that the customers are complaining about that seem to get all the glory.
Why is it that the hard working employees always seem to get the short end of the stick while the employees that half-ass their job get the promotions and the pat on the back? I’ve never understood this concept and maybe it’s because my head isn’t so far up someones butt that I truly see what’s going on?
Call me old-fashioned but I still believe in good customer service, whether you’re buying a soft drink at a convenience store or buying a home, it all comes down to treating the customer with courtesy and respect. I’m not saying that if a customer is rude or treats me bad that I’m going to treat them like royalty, no it works both ways. But, I do have the sense to be able to listen and know when someone is being rude to me or they’re just really upset over what might have just happened to them. I can’t blame them for feeling like I might do the same thing if another employee just treated them like crap. But it just takes simple listening and understanding, which a lot of people seem to be born without.
What options do I have right now? I could change companies but then it’s like starting over from the bottom again and I really like this company. It’s a very young run company though and sometimes the “hip” way to do things really can put off some customers. I see things that could be changed but I’ve learned, specially with my last job, that I should keep my mouth shut because them you’re looked at as a trouble maker and heaven knows that would only make it worse.
I wish I could run my own business of just emailing with people. I don’t know what kind of company that would be, I mean who would hire a company just to do emails for them? With the blog, I don’t know how people make it proffitable with just writing about things they think of or feel. That would be nice too, to make money from writing here and be able to support my family doing so. I would write everyday then because it’s what I love to do.
But today, I’m in a rut with how I feel. Hopefully the sun will come out and change this mood. Maybe by noon I’ll start to feel better and more positive about the future here. I’ll try positive thoughts and look at the birds outside my window. Wish me luck!