This morning I stood at the kitchen sink, staring at the tall grass that waved in the wind just past the lights reach. We haven’t been able to cut it down yet and I think some kind of animal has its residence in there.
As I looked at this grass, a little bit of light had just started to peek out of the top of the trees, it was beautiful and has now grown into a lovely shade of pink across the sky. I wouldn’t be able to see this from our old home and it’s very calming. How can I live every morning like this?
These past few weeks with work have been extremely stressful and less and less enjoyable. I love people, don’t get me wrong, but its the people that I work with that are making it unbearable. The customers are fine, they are calling for a service and I completely understand so they get me and how I treat all my customers, with respect and caring. As for those that I “work with” I’ve withdrawn a lot from the communication of it all.
Working from home, you don’t have a co-worker sitting beside you that you can joke with. In the virtual world you have a chat room, however when it’s company owned equipment you are careful with how and what you write in that chat room. So having a friend for a co-worker in the virtual world, you’re not sure how sincere it is. No facial expressions and watching what you type.
This along with the way that the company is going, I think I’m at the true end of my rope. I’ve always been a fan of great customer service and if you’ve read some of my earlier things then you know it irritates me that it’s less and less important to companies now.
The company that I’m working with is doing the same, it is taking away the value of great customer service and in it’s place putting numbers. How many calls can you take in an hour, how much money do you refund, coupon or credit. How many emails are you working while working on the phone. Then and only then do they look at customer reviews.
This is where it doesn’t add up to me and please tell me if I’m wrong or your opinion on it. How can a “customer service agent” get a good review when trying to quicken the call length in order to take another one and keep their number up? How are they supposed to get a good review when they have to coupon as told by a supervisor to do?
Now I’m just the opposite because I take care of the customer and I do get amazing reviews. It’s judged 1-5 with 5 being the highest score you can get. There are times that I do get a lower review but they will normally notate that it wasn’t anything I did but they gave the rating because of the company. So this entire month while moving, I’ve maintained a rating of 5 from my customer reviews. The other agents haven’t done this, but they might be meeting those numbers of calls taken and emails answered. But the customer doesn’t have a good experience!
I will not return to a company that treats me badly, why do some places not understand this. Does the younger generation not care and still return no matter how their treated? Please tell me because I don’t understand it.
I even offered to train some of the other employees on how to treat people, as stupid as that seems given it should be common sense. But it’s all about the numbers to these people.
Waking up even to work in my own home, I’m not happy anymore with them. I’ve tried everything that I can in order to help them with the service but they don’t care. It’s all money driven and to some point I completely understand that, but at what cost?
There is a show where someone is making a podcast, I’ve never gotten into podcasts as I don’t have much alone time to listen to them, but are they popular? There are many opinions that I have and would love to talk about but I have to find something that still pays the bills. Some say that the lottery would be nice, I wouldn’t want the entire amount but I wouldn’t mind trying with a little of it. Maybe enough to get me started and pay my bills while I work on writing here and learning about and creating a podcast.
My window is larder here in my bedroom, I can see the light of the sun just starting to brighten the tops of the trees. It’s truly a beautiful thing to be able to watch, now I would just like to watch it with a warm cup of coffee, a comfy chair and a throw blanket while sitting outside on a porch that I don’t have (but I really want).
Right now, I would take a lawn chair and cup of coffee, with the throw blanket though, just enough money to know that my bills are paid and food is on the table. That would make me happy.